Terms & Conditions

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Applicability of General Sales Conditions

1.1. These General Sales Terms and Conditions apply to any and all purchases and sales that are in any way described, mentioned, promoted or listed in the catalogue for Cheers Chocolates (“We” or “Us”) for India. Any terms and conditions not expressly included herein are excluded. By placing an order, the Customer accepts these General Sales Terms and Conditions. Cheers Chocolates reserves the right to modify the General Sales Terms and Conditions at any time. All new transactions with Cheers Chocolates entered into after the effective date of any such modification shall be governed by the modified terms and conditions

1.2. No additional conditions ought to be introduced by any purchaser shall be deemed applicable unless expressly accepted in writing by an authorized officer of Cheers Chocolates . The failure of to exercise one or more of its rights hereunder shall not be deemed a waiver of those or any other rights

Requests & Confirmation

2.1. Orders may be placed: By telephone +91 9176654911

Monday - Saturday, 10:00AM to 6:00PM

2.2 Once an order has been placed, cancellations or changes will not be accepted. However, in exceptional situations, Cheers Chocolates will try to honor requests for changes. A fee will be charged in the event Cheers Chocolates is able to effect a requested change. In no event can a change be made once a shipment has been accepted by the shipping service.

2.3 Each order is subject to approval by Cheers Chocolates . Cheers Chocolates reserves all rights to reject any order due to insufficient stock, incomplete customer information, or for any other lawful reason. Cheers Chocolates undertakes to inform the purchaser within 2 business days following receipt of an order if there will be problem filling it.


3.1. Unless otherwise noted, all Cheers Chocolates
pricing and other charges are stated in INR including 1% GST. Prices are
subject to change.


3.2. Shipping charges, which are payable by the
purchaser, are extra, and vary by destination. Details are available upon
request from Cheers Chocolates.

Payment at time of order

All purchases are subject to immediate
payment by cash (dependent on the total order value), debit or credit card or
mobile wallets (like Paypal and Paytm).

Availability of Products

The catalogue lists all of the products
that generally are available from Cheers Chocolates . From time to time
products may be out of stock or otherwise unavailable. Please call us, since we
also may add new products. Certain special gift items are unique and hand
crafted and, therefore, available only in small quantities. To confirm, please
call Cheers Chocolates before ordering. For gift hamper baskets, Cheers
Chocolates reserves the right in the event of the unavailability of an item to
substitute it with an item of equal or greater value. The presentation of gift
items may be modified to ensure proper delivery and handling.

Delivery of Products

6.1. Product Shipping

6.1.1. The accuracy of the shipping
information provided by the purchaser is crucial in making sure that orders can
be delivered properly. This helps allow Cheers Chocolates customers to enjoy
Cheers Chocolates products for the full extent of their shelf life. Cheers
Chocolates cannot be held responsible for incomplete or erroneous delivery

6.1.2. After acceptance of an order, Cheers
Chocolates will prepare and forward it to the shipping service. Although Cheers
Chocolates can assure delivery to most specified locations, it is up to the
purchaser to verify receipt with the shipping service. Failure to identify
properly to the shipping service problems with delivery may result in the
purchaser’s inability to make a successful claim. Most shipping services
require a signature upon delivery. Once the product is delivered according to
shipping instructions, neither Cheers Chocolates nor the shipping service can
be held responsible for loss or for damage caused by environmental conditions.

 6.2. Shipping & Packaging charges

6.2.1. Deliveries are made on BUSINESS DAYS
and for an extra charge on Sunday. No deliveries are made on holidays. Hand
delivery is available only in Chennai in certain areas . 

 6.2.2 Additional packaging charges are
applicable for orders to be delivered outside Chennai region. Our packaging
ensures that the chocolates reach you in right condition for you to enjoy.

6.2.3. Cheers Chocolates will not be responsible for
delays caused by events beyond its control, including strikes, natural
disasters or terrorism. Shipping times may be longer during busy
holiday/festival seasons (Republic day, Rakshabandhan, Independence day, Ganesh
Chaturthi, Dussehra, Diwali, New Year etc.) 

Transfer of Risk

The purchaser assumes risk of product loss or deterioration once the product is tendered to the delivery service.


8.1. Cheers Chocolates prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy /resolve the issue, but need your help in order to do so. Damage claims should be clearly described in writing, dated and signed.

8.2. All claims must be received by Cheers Chocolates within 48 hours of product delivery. Claims received thereafter may not be honored.

8.3. No claim will be reviewed unless accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, Cheers Chocolates at its own discretion will determine the appropriate remedy, which may include a refund of payment or a reshipment of product

8.4. Cheers Chocolates shall not be liable for any special, indirect, incidental, punitive or consequential damages, including, without limit, loss of profit, revenue or other benefits arising from claims hereunder, or for claims against the purchaser by any third party.


9.1. Returns will be accepted by Cheers Chocolates only upon its prior written agreement and in no case more than 24 hours after delivery to a recipient.

9.2. Since we sell food items, we don't accept returns. However, if there is an issue with your order, please let us know and we will do whatever we can to make it right.

Right of access and correction

10.1. Our Privacy Policy Statement. Because of our concern with the protection of your private life and information personal to you, Cheers Chocolates treats with the strictest confidentiality all personal information it receives about its customers. We will request from a purchaser only the information including name, phone number and street and the email addresses necessary to fill and follow-up on an order.

10.2. Customer Communications

You also are encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you, and to have you communicate with us by mail, email or telephone.

Our mailing address: Cheers Chocolates , No7 West Club Road , Shenoy Nagar , Chennai -600030 , 9176654911


11.1 Cheers Chocolates guarantees the quality and freshness of its products for three weeks from the time they leave our boutique/factory in Chennai, so long as they are handled and stored as mentioned on the packaging.

11.2. Except as set forth in this section, Cheers Chocolates makes no express or implied representations or warranties with regard to its products, including any warranties as to the fitness of its products for a particular purpose. Any such additional warranties hereby are disclaimed.

Governing law

All of our transactions shall be governed by the laws of the State of Tamil Nadu without regard to its choice of laws provisions.